Shipping policy

Shipping Policy

Effective Date: 08/06/2024

Thank you for shopping at Emrys London. We aim to provide you with the best shipping options and ensure that your order is delivered promptly. This Shipping Policy outlines how we handle shipping for our products.

1. Shipping Destinations

We currently ship to the following locations:

  • Europe
  • America
  • Asia

2. Processing Time

All orders are processed within [1-3 business days]. Orders are not processed or shipped on weekends or holidays.

Please note:

  • If we are experiencing a high volume of orders, processing may be delayed by a few days. Please allow additional days for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

3. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Below are the estimated delivery times and rates for our various shipping options:

  • Standard Shipping: [5-7 business days] - £4.99
  • Expedited Shipping: [2-3 business days] - £5.99

Delivery Delays: Delivery times are estimates and are not guaranteed. Delays can occur due to weather, carrier issues, or other unforeseen circumstances. We are not responsible for delays caused by the shipping carrier or customs.

4. Shipment to P.O. Boxes or APO/FPO Addresses

We ship to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. However, please note that expedited shipping options may not be available for P.O. Boxes or APO/FPO addresses.

5. Shipment Confirmation and Order Tracking

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

6. Customs, Duties, and Taxes

Emrys London is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

7. Damages

Emrys London is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

8. International Shipping Policy

We currently ship internationally to the following Regions:

  • United States
  • Europe
  • Asia

Customs and Import Taxes: International customers are responsible for any customs and import taxes that may apply. Emrys London is not responsible for delays due to customs.

9. Preorders

Preorder Processing: Preorder items will be clearly marked on our site. Preorders can take longer to fulfill than regular orders due to manufacturing and supply chain processes. The estimated shipping date for preorder items will be indicated on the product page.

Extended Delivery Time: Please note that preorder items may take over a month to arrive. Once your preorder item is ready to ship, you will receive a shipment confirmation email with your tracking information.

Combined Shipping: If you place an order that includes both preorder and in-stock items, the in-stock items will be shipped immediately, and the preorder items will be shipped once they are available. Additional shipping charges may apply.

Changes and Cancellations: You may cancel your preorder for a full refund at any time before the item has shipped by contacting us at emrysldn@gmail.com. Once the preorder item has shipped, it is subject to our standard return policy.

9. Changes to This Shipping Policy

We may update this Shipping Policy from time to time. We will notify you of any changes by posting the new Shipping Policy on our site. You are advised to review this Shipping Policy periodically for any changes.

10. Contact Us

If you have any questions about this Shipping Policy, please contact us:

  • By Email: emrysldn@gmail.com
  • By Instagram: emryslondon